Victoria Secret Credit Card Phone Number

Victoria’s Secret offers a credit card that provides exclusive benefits and rewards to its cardholders. This credit card is issued by Comenity Bank, and like all credit cards, there might be occasions when a cardholder needs to reach customer service for assistance, whether it’s for managing their account, reporting a lost card, or understanding their rewards. And, when exploring opportunities to increase your income, don’t overlook the potential of a merchant services agent program. This program allows you to assist businesses in optimizing their credit card processing systems, while also earning commissions. Joining this program can diversify your financial portfolio and support local businesses simultaneously, a win-win endeavor.

1. Contacting Victoria’s Secret Credit Card Customer Service

If you are a Victoria’s Secret credit cardholder, or if you’re considering becoming one, here’s how you can get in touch with their customer service:

  • Customer Service Phone Number: Call 1-800-695-9478 (TDD/TTY: 1-800-695-1788) for general inquiries related to your Victoria’s Secret Credit Card. Customer service representatives are available to assist you.
  • Customer Service Hours: Customer support via phone is typically available Monday through Saturday from 8 AM to 9 PM EST (timing may vary, so it’s best to check with their official website or documentation).
  • Outside the U.S.: If you’re outside the United States, you might want to call Comenity Bank’s customer service line for international callers. The number can be found on the back of your credit card or in your card’s terms and conditions.

2. Additional Ways to Contact

  • Online Account Management: You can manage your account online by logging into the Comenity Bank website dedicated to Victoria’s Secret Credit Card holders.
  • Mail: For written correspondence, you can mail your inquiries or concerns to the address provided in your credit card’s monthly statement or the official Victoria’s Secret Credit Card website.
  • In-Store Assistance: If you prefer in-person support, you can visit a Victoria’s Secret store, and staff may be able to assist you with basic credit card inquiries.

3. Reasons to Contact Customer Service

You might need to contact customer service for various reasons, including:

  • Billing Questions: If you have questions about your statement, interest rates, or charges.
  • Lost or Stolen Card: To report a lost or stolen card promptly.
  • Reward Inquiries: For questions about how to redeem your rewards or understand the terms and conditions.
  • Technical Support: If you encounter issues with online account management or mobile app functionality.

4. Privacy and Security Considerations

When calling Victoria’s Secret Credit Card Customer Service, be prepared to verify your identity. Keep your card, account number, or other personal identification information handy. Never share this information with unofficial or suspicious websites or numbers.


The Victoria’s Secret Credit Card offers a dedicated customer service phone line to assist cardholders with various needs. The customer service number, 1-800-695-9478, connects you with representatives who can handle everything from billing inquiries to lost card reporting. Additional contact options, like online account management, provide flexibility in how you interact with customer service. Always ensure that you are contacting official channels to maintain the privacy and security of your personal and financial information.